Privacy Policy

Privacy Policy

This Privacy Policy describes how TurtleHaha.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us:

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

Device Information

  • Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a Business Purpose: Shared with our processor, Shopify.
  • Personal Information Collected: Web browser version, IP address, time zone, cookie information, sites/products viewed, search terms, and how you interact with the Site.

Order Information

  • Purpose of Collection: To provide products or services to you, fulfill our contract, process payment information, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services.
  • Source of Collection: Collected from you.
  • Disclosure for a Business Purpose: Shared with our processor, Shopify.
  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of Collection: To provide customer support.
  • Source of Collection: Collected from you.
  • Disclosure for a Business Purpose: Shared with our processor, Shopify.

Minors

The Site is not intended for individuals under the age of 15. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • We may share your Personal Information to comply with applicable laws, respond to lawful requests (e.g., subpoenas), or protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For example:

  • We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
  • We share information about your use of the Site, purchases, and interactions with our ads with advertising partners.

You can opt out of targeted advertising by visiting:

For more information, visit the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to:

  • Provide our services, including offering products for sale, processing payments, shipping, and fulfilling orders.
  • Keep you updated on new products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent.
  • The performance of the contract between you and the Site.
  • Compliance with legal obligations.
  • To protect your vital interests.
  • To perform a task carried out in the public interest.
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We retain your Personal Information for our records unless you ask us to erase it. For more information on your right of erasure, see the “Your Rights” section below.

Automatic Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) that has a legal or significant effect on you.

We engage in automated decision-making to prevent fraud, which does not have a legal or significant effect on you.

Your Rights

GDPR

If you are an EEA resident, you have the right to:

  • Access, correct, update, or erase your Personal Information.
  • Port your Personal Information to a new service.

To exercise these rights, contact us at support@turtlehaha.com.

CCPA

If you are a California resident, you have the right to:

  • Access the Personal Information we hold about you (Right to Know).
  • Request correction, update, or erasure of your Personal Information.

To exercise these rights, contact us at support@turtlehaha.com.

Cookies

We use cookies to enhance your browsing experience. Cookies are small files downloaded to your device when you visit our Site. They allow the Site to remember your actions and preferences.

You can control and manage cookies through your browser settings. Blocking cookies may impact your user experience. For more information, visit https://allaboutcookies.org.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals from your browser.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

Complaints

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.

Thank you for trusting TurtleHaha.com with your Personal Information!

 

Contact Information

Address: 2751 Windsor Park Rd, Regina, SK, S4V 1H1, Canada

Phone: +1 2136974086

Email: support@turtlehaha.com

Contact Page: Available on Turtlehaha.com

Live Chat: Available on Turtlehaha.com

Business Hours: Monday to Friday, 09:00 AM to 05:00 PM (GMT-06:00) Central Standard Time (Regina)