Shipping and Delivery Policy - Turtlehaha.com

At Turtlehaha, we are committed to providing a seamless shopping experience for our customers. Below is an overview of our shipping and delivery policy:

1. Shipping Destinations

• Countries: We currently ship to Canada and the United States.
• Future Expansion: We are considering expanding to other regions in the future.

2. Processing Time

Orders are typically processed within 1-2 business days, Monday to Friday (GMT-06:00) Central Standard Time (Regina).

• Last Order Time: 22:00 (GMT-06:00) Central Standard Time (Regina).
• Weekend Orders: Orders placed on weekends are processed the next business day.

Please note that custom or personalized items may require additional processing time, which will be communicated to you during checkout.

3. Shipping Methods and Delivery Times

We partner with reputable carriers such as FedEx, UPS, and DHL to ensure timely and reliable delivery.

Transit Time

• Estimated Delivery Time: 4-5 business days.
• Business Days: Shipments occur Monday to Friday.  (GMT-06:00) Central Standard Time (Regina).
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Please note that these are estimated delivery times and may vary depending on customs clearance processes and other factors beyond our control.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package's progress and stay informed about its status at any time.

5. Shipping Costs

• Free Shipping: Enjoy free shipping on all orders . No promo code is required; free shipping will automatically be applied at checkout for eligible orders.

Shipping costs are calculated at checkout based on your delivery address and the shipping method chosen. You will see the shipping costs before completing your purchase.

6. International Shipping

For international orders, please be aware that customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the recipient. Turtlehaha is not responsible for any customs fees or delays caused by customs clearance processes.

7. Shipping Restrictions

• We are unable to ship to P.O. Boxes or APO/FPO addresses.
• Some countries may have restrictions on certain products. If your country has restrictions, we will notify you via email.

8. Customer Support

If you have any questions or need assistance with your order, please contact our customer support team:

• Email: support@turtlehaha.com
• Live Chat: Available on Turtlehaha.com

Our team is available to assist you with any inquiries and ensure your shopping experience is smooth and enjoyable.

9. Returns and Exchanges

We offer a 14-day return policy. If you're not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return or exchange. For more details, please refer to our Return and Refund Policy.