Refund & Return Policy for TurtleHaha.com

At TurtleHaha, we’re all about bringing joy and laughter to your life with our fun and quirky products. If you’re not completely satisfied with your purchase, our Return and Refund Policy ensures a hassle-free resolution process.

1. Eligibility for Returns and Refunds

• Requests must be made within 14 days of receiving the order.
• Item must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order number and receipt) is required.

2. Return Process

To initiate a return:

• Contact our support team at support@turtlehaha.com with order details and reason for return.
• Our team will review and provide a Return Merchandise Authorization (RMA) number if eligible.
• Ship the product back to the provided address (customers are responsible for return shipping unless the item is defective or incorrect).
• Once received and inspected, we will notify you of the refund approval or rejection.

3. Refund Policy

Approved Refunds:

• Refunds are processed to the original payment method within 14 business days.
• Timing depends on your bank or payment provider.

Non-Refundable Items:

• Gift cards
• Personalized or custom-made items
• Final sale items
• Used or damaged products (unless defective on arrival)

4. Exchanges

If you receive a defective or incorrect item, you may request an exchange instead of a refund.

5. Order Issues & Missing Items

Damaged or Defective Items:

• Contact us immediately with photos of the item and packaging.
• We will arrange for a replacement or refund.

Missing Items:

• Check all packaging carefully.
• If still missing, contact us to send the missing item at no cost.

6. Shipping Issues & Lost Orders

Lost in Transit:

• Contact us with your tracking number; we will investigate.
• If confirmed lost, we will reship or refund.

Returned to Sender:

• If due to an incorrect address or failure to collect, we can reship with additional shipping costs.
• No refunds for unclaimed packages unless it’s our mistake.

7. Customs & Duties

Customs Seizures: No refunds for items seized due to local regulations.

Import Duties & Taxes: Customers are responsible for any import fees. No refunds for rejected orders due to unpaid customs fees.

8. Contact Us

If you have any return, refund, or exchange inquiries, reach out to:

9. Our Commitment

We’re committed to making your shopping experience hassle-free and enjoyable. Thank you for choosing TurtleHaha – where fun and laughter are just a click away! 🐢🎉